Jeffrey David Burgess Mobile: 636-575-5224
5546 Trail of Tears Home: 636-948-4465
House Springs, MO 63051 Email: Jburgess9@msn.com

 

Government Security Clearance - Active

Level - Single Scoped Background Investigation (SSBI)/Secret IT-1

 

 

WORK EXPERIENCE:

 

SAIC10/2014-present

O’Fallon, IL

 

Network Specialist

 

Evaluate telecommunication requirements, verify site equipment information and contacts. 

Create installation/implementation orders in DISA Direct Order Entry (DDOE) and World Wide On-Line System (WWOLS) for telecommunication services on behalf of Department of Defense (DoD) and other government customers.  Also use NCCM-R system to create milestones for engineering and implementation tasks.

 

Create TSR/TSO requests for DISA telecommunication requirements.  Enter order requirements into DDOE, WWOLS, and NCCM-R systems for the DISN Service Delivery Team/Request Fulfillment Center.

 

 

Telepacific Communications4/2014-10/2014

Creve Couer, MO

 

Circuit Design Engineer

 

Order Entry/Circuit Design coordination for Ethernet over Copper circuit installations.  Create circuit design for customer requested bandwidth, create and send LEC LSR’s using automation.  Also send LSR’s using AT&T and Verizon systems.  Order tracking, contact LEC departments for any jeopardy notifications received and work toward resolution.  Daily use of the following systems: MetaSolv, tpFX, LEX, Wise.

 

 

UniGroup/Randstad2/2014-4/2014

Relocation Management Specialist

 

Relocation Management Specialist for UniGroup Government department.  Assist, contact, and coordinate military members and their spouses regarding their relocation/move.  Responsible for contacting members before, during , and after their move and assisting any concerns that may arise during the process.  Also responsible for populating any special needs, packing materials, coordination for unusually large or heavy objects into various systems for UniGroup vendor, drivers, and Department of Transportation.  Also responsible for Order Entry information including household inventory, weights, and mileage.

 

 

SAIC12/2010-07/2013

O’Fallon, IL US

 

Information Engineer II

 

Work with all Department of Defense agencies assisting in the successful transition of all telecommunication requirements, to the new Networx contract via the Disa Direct Order Entry system.  Work includes assigned projects with the Navy, DCAA, DCMA, USARC, and FAA.  Training and mentoring new members of the Networx Transition team, as well as maintaining and updating tracking requirements and DoD spreadsheets.  Conduct bi-weekly conference calls with team members including DoD/DISA/Ditco/GSA.

 

 

BAE Systems                                                 1/2010-12/2010                           

Scott AFB, IL US                                                                                                                                                                       

 

Operations Analyst III

 

Providing the Circuit Management Office function for all long-haul communications systems, supporting US Air Forces-Europe (USAFE) in accordance with DISAC 310-130-1 and AFI 33-116.

Serving as central point of contact for questions, training, and guidance for USAFE long-haul communications and mobile satellite services.

Assist USAFE sites and facilities with establishing DISA direct accounts, applying for appropriate roles as needed, writing telecommunications orders and any other communications related questions that may arise.

Review, correct as needed, and approve DISA telecommunication requests for USAFE on a regular basis.

Responsible for ensuring USAFE facilities/circuits complete bi-annual Review & Revalidation requirements, and expired CSA actions in a timely manner.   Monitor USAFE email, ensuring each individual/organization also received a copy.

 

 

Thomson-Reuters/Professional Employment Group09/2009-01/2010

St. Louis, MO US                                                                                            

 

Order Management Specialist                                                                                                                          

 

Temporary/Contractor position responsible for assisting customer migrations, moving each individual user account from an expired Reuters platform to a new ThomsonOne  platform.

Updating spreadsheets with completed tasks, or any problems that may arise during migration.

Create new user id’s, passwords, and billing sub accounts.

 

 

 

 

 

Verizon Business6/1999 – 5/2009

Weldon Spring, MO US                                                                                                 

Service Delivery/Provisioning Specialist/Team Lead

 

Implementation coordinator for wholesale customers. Responsible for tracking and timely delivery for all of their circuit installations including coordination for site surveys at end user locations, LEC technician access, cross connects.  Other responsibilities include weekly conference calls with the customer, maintain spreadsheets of their active orders until completion/acceptance, and escalations.

Provisioning/Circuit Designer for legacy WorldCom and MCI systems, circuit design including Government and Premier/Global accounts (including USDA, EDS, US Dept of Defense).  6 years experience performing provisioning and circuit design for Frame Relay/PIP/ATM/PIP satellite circuits at DS0, DS1, and DS3 levels, including DSL, High-Speed IMUX, NxDS1, ATM.  Creating LEC ASR’s, project management.

 

 

AT&T 1/1997 - 6/1999

St. Louis, MO US

 

Account Service Rep

 

Provided residential customer calling plans based on their needs in an inbound telemarketing environment. Also provided international calling plans, calling cards, and internet service.  Completed various customer service training seminars.  Communication Workers of America committee member, assisting with various projects.

 

 

Lucent Technologies 3/1996 - 1/1997

St. Louis, MO US

 

Technical Helpdesk Advisor

 

Provided technical assistance for an inbound 800 number service for AT&T business phone systems. Assisted customers with troubleshooting, product replacement, and warranty claims.  Customer Service committee member, assisted with training new employees while converting to AT&T position.

 

 

 

EDUCATION

 

St. Louis Community College

St. Louis, MO US

A.A. 8/1991

Completed various prerequisite courses.

 

TravelPlex

St. Louis, MO US

Relevant Coursework, Licensures and Certifications:  
Travel Agent, trained on Worldspan reservation system.

 

 

References and salary information available upon request.